Technical Support Access

The following information provides details on how the ADF Technical Support team can use TeamViewer to access, control, and troubleshoot their devices.

1. The communication will happen through ADF Support Tickets and TeamViewer note once connected.

2. The customers must download and run the TeamViewer application on their computers. Below are the links to download for Windows and Mac users.

   • For Windows Users:

     • Download through this link https://www.teamviewer.com/en-mea/download/windows/

     • Download the 64Bit Quick Support.

   • For MacOS Users:

     • Download through this link https://www.teamviewer.com/en-mea/download/macos/

     • Download the Quick Support.

3. Once downloaded, the customer needs to run the TeamViewer application and share the ID and password provided by the TeamViewer application in the Support Tickets at the agreed date and time of support.

4. The ADF Technical Support team will then connect to the users' devices, and they need to allow or accept the connection request.

5. Once connected with their devices, the technical support team can communicate directly through the TeamViewer note feature and control the device.