# Support Tickets

To access the support tickets please be sure that you have signed in with your account. 

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To log in with your account, follow the steps mentioned [here](https://docs.animaldietformulator.com/members-area/profile/login). 
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Access the User's Menu similar to the image below by hovering your mouse over your Name's button. Click the "Tickets" Menu item from the User's Menu to access the Support Tickets page. 

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You can also access the User's Menu by going to the [User's Dashboard](https://docs.animaldietformulator.com/members-area/profile/user-dashboard).
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<figure><img src="https://805823882-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhG0lTGiTkuSbi8Obg8K2%2Fuploads%2FJkTxmyLBk8bVNsFqRRW3%2Fimage.png?alt=media&#x26;token=2881e5d3-e200-44a0-9c3c-a574038d678f" alt=""><figcaption></figcaption></figure>

After clicking the menu item,  you will be redirected to the Tickets page.&#x20;

On this page, you can see the list of tickets that you have submitted and were received by the ADF Team.&#x20;

For each ticket entry, there is a corresponding View button. Click the View button to read the responses by the ADF Team. You can post an update as well.&#x20;

<figure><img src="https://805823882-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhG0lTGiTkuSbi8Obg8K2%2Fuploads%2FKHhvtNitrawUcAz8O1Ta%2Fimage.png?alt=media&#x26;token=40efa75b-1738-404a-bca6-b4b037f1f0c6" alt=""><figcaption></figcaption></figure>

Below is the Ticket Details page where you can read the updates and post a response.&#x20;

<figure><img src="https://805823882-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhG0lTGiTkuSbi8Obg8K2%2Fuploads%2F64W8CZV8pwcAMFyXQCna%2Fimage.png?alt=media&#x26;token=d4de9bfc-5905-4e69-9233-c9e32ff27c90" alt=""><figcaption></figcaption></figure>

#### 1. Message

Provide your message to post as a response.&#x20;

#### 2. Browse button&#x20;

Click the button to attach screenshots and short videos to share with the ADF Team.&#x20;

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When you re-click the button and select another file, the current file will be removed.
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#### 3. Save Post button

This button will submit the form with the message and any attachments that you provided.

#### 4. Update Section

This section will contain the timeline of updates posted by you and by the ADF Team.

#### 5. Support Details

This section will contain the details of the support ticket that you have submitted.

**6. Close Ticket button**

This button will allow you to close the current ticket.&#x20;