Exporting XHR
This section outlines the step-by-step process for exporting XHR logs which are essential in helping our technical support team investigate and resolve issues you may be experiencing.
Using Google Chrome
Navigate to the app https://app.animaldietformulator.com/dashboard. Allow the application to fully load, or until you encounter the screen or issue where it gets stuck. This step is important to help capture the state of the application at the time the issue occurs.
Once you are on the screen where the issue is occurring, right-click anywhere on the page. From the context menu that appears, select "Inspect" This will open the Developers Tool panel, which allows you to access the technical details needed for troubleshooting.
In the Developer Tools panel that appears, locate and click on the "Network" tab. Once you're in the Network tab, look for the Export or Download button— see screenshot for reference (2) — click on this button to download a .har file, which contains the logs. Once downloaded, send us the .har file so our technical team can analyze the issue further.
Using Safari
When using Safari, first we need to ensure that the Developer Tools is enabled in your browser. At the top-left of the screen, click on Safari in the menu bar. From the dropdown menu, select "Settings" or "Preferences"
In the Settings window that appears, navigate to the "Advanced" tab. Scroll to the bottom of the panel, and check the box labeled "Show features for web developers" or "Show Develop menu in menu bar", depending on your version
Once that is enabled, go to the app https://app.animaldietformulator.com/dashboard. Allow the application to fully load, or until you encounter the screen or issue where it gets stuck. This step is important to help capture the state of the application at the time the issue occurs.
Once you are on the screen where the issue is occurring, right-click anywhere on the page. From the context menu that appears, select "Inspect element" This will open the Developers Tool panel, which allows you to access the technical details needed for troubleshooting.
In the Developer Tools panel that appears, locate and click on the "Network" tab. Once you're in the Network tab, look for the Export or Download button— see screenshot for reference (2) — click on this button to download a .har file, which contains the logs. Once downloaded, send us the .har file so our technical team can analyze the issue further.
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