# Exporting XHR

### Using Google Chrome

1. Navigate to the app <https://app.animaldietformulator.com/dashboard>. Allow the application to fully load, or until you encounter the screen or issue where it gets stuck. This step is important to help capture the state of the application at the time the issue occurs.

   <figure><img src="/files/sfnv0c2IbOlQasqoQccf" alt=""><figcaption></figcaption></figure>
2. Once you are on the screen where the issue is occurring, right-click anywhere on the page. From the context menu that appears, select **"Inspect"** This will open the Developers Tool panel, which allows you to access the technical details needed for troubleshooting.

   <figure><img src="/files/cUnqAUZ3DjiRHYOqFsZG" alt=""><figcaption></figcaption></figure>
3. In the Developer Tools panel that appears, locate and click on the **"Network"** tab. Once you're in the Network tab, look for the **Export** or **Download** button— *see screenshot for reference (2)* — click on this button to download a **.har** file, which contains the logs. Once downloaded, send us the **.har** file so our technical team can analyze the issue further.

   <figure><img src="/files/C8iWreP5bZlnfG1qeltR" alt=""><figcaption></figcaption></figure>

***

### Using Safari

1. When using Safari, first we need to ensure that the Developer Tools is enabled in your browser. At the top-left of the screen, click on **Safari** in the menu bar. From the dropdown menu, select **"Settings"** or **"Preferences"**&#x20;

   <figure><img src="/files/xrOehx7Dhx6D7By4pRoc" alt=""><figcaption></figcaption></figure>
2. In the Settings window that appears, navigate to the **"Advanced"** tab. Scroll to the bottom of the panel, and check the box labeled **"Show features for web developers"** or **"Show Develop menu in menu bar"**, depending on your version

   <figure><img src="/files/RTZrCgcq03S9TcKMH1AI" alt=""><figcaption></figcaption></figure>
3. Once that is enabled, go to the app <https://app.animaldietformulator.com/dashboard>. Allow the application to fully load, or until you encounter the screen or issue where it gets stuck. This step is important to help capture the state of the application at the time the issue occurs.

   <figure><img src="/files/tEFmJECbse4scZvnrM5G" alt=""><figcaption></figcaption></figure>
4. Once you are on the screen where the issue is occurring, right-click anywhere on the page. From the context menu that appears, select **"Inspect element"** This will open the Developers Tool panel, which allows you to access the technical details needed for troubleshooting.

   <figure><img src="/files/6ktMgrxID2FTj33qr0d4" alt=""><figcaption></figcaption></figure>
5. In the Developer Tools panel that appears, locate and click on the **"Network"** tab. Once you're in the Network tab, look for the **Export** or **Download** button— *see screenshot for reference (2)* — click on this button to download a **.har** file, which contains the logs. Once downloaded, send us the **.har** file so our technical team can analyze the issue further.

   <figure><img src="/files/tyZErkRlbMNJVxS50IHE" alt=""><figcaption></figcaption></figure>


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